Frequently Asked Questions

Do I have to set up an account to purchase tickets online?


No. We only require an email address. After that, you have the option to create an account in order to view your previous purchases and update your settings. If you have any issues, please give us a call at 773-404-7336 or stop by our box office when we're open.




Why are there processing fees?


The Greenhouse is a rental theater space, meaning that we aren't the ones necessarily producing the show that you are seeing. While the price of your ticket goes to the actors, directors, and producers of the play you are seeing, the fees go to keeping the lights on and paying for your friendly Greenhouse Theater Center staff to be here.




Do you validate parking?


Though we do not have valet parking, we do validate for the garage at 2316 N Lincoln. Ask the Box Office for the sticker validation which brings the price to $6 for 4 hours or $10 for 12 hours.




I'm still having trouble.


That's completely understandable. You can give us a call at 773-404-7336 during our regular business hours, or feel free to email us at boxoffice@greenhousetheater.org. We are always happy to help.




Do you serve alcohol? Are you BYOB?


We have a full bar, where you are able to purchase beer, wine, spirits, and non-alocholic beverages, which can be taken into any of our five theaters. We are not a BYOB venue. Outside drinks are not allowed in our theater. Also, any takeout food you may have is welcome in our lobby areas, but please give it to your bartender to hold during the performance. We promise we won't eat it!




Is your theater accessible?


Yes! All of our spaces are accessible and our second floor can be reached via stairs or elevator. Please call us to reserve floor level seating or write us a note in your online purchase. We'll reserve easily accessible seats for you and your party. While the Greenhouse doesn't offer special accommodations for folks who have visual or hearing impairment, some of our renters will host touch tours or provide audio descriptions. Those dates will be noted on their individual show page, but please call us for more info.




I'm calling but the phone keeps ringing. Is anyone there?


Maybe! With shows running all the time, sometimes the box office can get a little backed up. We might be talking to another patron or in the middle of a Will Call. In any case, we apologize for the inconvenience. If you're having trouble getting through, try one of these options: - Email boxoffice@greenhousetheater.org - Leave a voicemail with your name, number, and best time to call back We'll get back to you by the next business day.